More intense heat sources e. Answer: PIR sensors work optimally when the camera is mounted around looking down somewhat and the subject of detection passes across their front.
The more the object must "cross" the front of the camera the better the detection reliability. When placing your camera try to avoid situations where the subject would move straight toward the camera if possible.
You may need to experiment with the sensitivity settings in the app and camera placement to get the ideal mix of detection and battery life as too much sensitivity can reduce battery life.
Question: Can my camera detect motion through a window or pane of glass? Answer: The nature of PIR sensors is that they detect warm moving objects. Given that glass is quite a good insulator, it actively blocks this heat from the camera's PIR sensor and so the sensor cannot detect motion even though you can see movement happening. Question: What type of detection method is being used by the camera? The camera is made for indoor use, but not to be indoor while facing outside. Question: Sometimes at night I can see a white edge to the image or some light off to the side of the picture, what is that?
While our eyes cannot see this IR light, the camera certainly can. IR light reflected by nearby objects such as walls, ceilings and other light colored objects will reflect light into the lens.
If this occurs, move your camera to reduce the reflection and check again using the app to confirm the performance. Question: I see the lights on the front of the camera are on or flashing sometimes, what do they indicate? Answer: The lights on the front of the camera reflect different modes of operation or camera states, check the User Manual from the link down the page for information on the various LED colors and their meaning. Question: My app shows there is an Update Available on the main screen, what does this mean?
Answer: Swann will continue to release new versions of the app and camera firmware to improve your experience. When a new camera firmware is available, the app will show an Update Available message on the main screen. Swann highly recommends that you update your camera firmware to take advantage of the latest improvements.
Answer: Yes but using the magnetic mount, the angle of the camera may not be enough for a proper viewing angle; however, using the included screw mount, you can then mount it to an eaves or ceiling while still having adjustable angle.
If you want to mount it on a wall, you can use either of the mount options. Question: I forgot the password to my account, how do I reset it? Enter your registered email address then tap Reset Password. The system will then email you instructions for resetting your password online. Go to your email app and follow the instructions to set a new password, then return to the app to login.
Keep a record of the password somewhere safe in case you need it again later. Question: When I watch the live stream it doesn't seem to play smoothly and sometimes seems slow? Answer: The camera has 3 different settings for streaming quality; low, medium and high. If you are having problems streaming you can lower the settings and test to see if it improves.
Note that lowering the stream settings does not affect the quality of the recordings. If you have very fast upload speeds you can set your camera to high, but if your upload speed is not that good then we recommend you use medium or low for the streaming setting.
Answer: There is no specific limit but we recommend no more than 3 connections at once; the available bandwidth of the internet connection that the camera is using may also limit the connections that can be sustained.
Question: Where do I find the camera's information such as firmware, manufacturer, state Answer: Once you login to your account, tap on Settings Android or Device Settings iOS if you have 2 or more devices, select the unit you wanted to check. Swipe to the bottom and select Technical details. Swann Security User Guides. Log in to post to this feed. Swann Support. Sign in to ask the community. Swann Knowledgebase and Community. Wire-Free HD. To remove from Page. Article Details Article.
Wi-Fi related questions: Question: I have setup my camera but in the app it always says offline? Question: How far from my Wi-Fi router can I mount my camera? Question: Should I use 2. Connect your router to your computer.
Switch on the 2Wire router. Take the power adapter and plug your router to an electric outlet. Press the Power button on the device itself to switch it on. After pressing the Power button, allow the device to load for a few moments. Once all the lights on the router have steadied out, you can now access its settings. Part 2. Open a web browser. Launch any web browsing application your have on your computer like Google Chrome, Mozilla Firefox, or Safari. Access the router.
Log into your router. For most models like s, sw etc. View or modify the router settings. Include your email address to get a message when this question is answered. Helpful 1 Not Helpful 0. Helpful 0 Not Helpful 0. Submit a Tip All tip submissions are carefully reviewed before being published. You Might Also Like How to. How to. Co-authors: 9. Updated: April 2, Categories: Wireless Networking. Thanks to all authors for creating a page that has been read 32, times.
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