Automated searches in connected back-end systems then provide warning markers, flags, nearby operational information and further context, presenting this enhanced data to operators to allocate resources accordingly. If a nearby sensor is also triggered within a specified time frame perhaps a door sensor , the event is raised for attention, displaying any low-level triggers which normally would not have been cause for concern.
Live incident footage and caller GPS location to the control room, ensuring better understanding of emergency calls. Vision is a versatile and comprehensive control room solution, combining high performance command, control and communications with integrated mapping.
The DS voice and data communications hub is trusted to meet the critical needs of emergency service call-handling and dispatch across the UK. Accessibility A A. Investors Responsibility Careers.
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ControlWorks is allowing emergency services and critical response agencies to manage all aspects of public safety contact management and incident response, for faster and better-informed decision-making and resource deployment. Smart cities. Innovative, integrated technology that's transforming control room operations ControlWorks is a next-generation control room and contact centre solution which is transforming operations. Our solution features a variety of communication channels, both on and offline, incident management, data management and storage, and resource management capability, providing: better outcomes for the public through detailed caller understanding and history better understanding of resource requirements, risk and customer needs improved resolution as the most appropriate resource can be identified and dispatched as quickly as possible improved operational efficiency through rich integration and system collaboration flexibility and improved activity as operators are freed from desk-bound, fixed locations.
How it works ControlWorks manages all contact — voice, non-voice, emergency, non-emergency, public and officer — that an agency undertakes.
Work and pensions select committee chair Ann Begg has raised concerns over employers not having to provide auto-enrolment opt-out rates to The Pensions Regulator. In […]. It was not the biggest surprise in the world to see Aifa director general Stephen Gay quit after just over a year in charge to join the relative tranquillity of the Association of British Insurers.
Surely hardly any of them will make the move to Whiteley? Very worrying. Suffice it to say; when Capita pulled the plug on Enabler and consigned CFSL to a division outside of FS it was clear then that things were going to change and not for the better. This is why all of the senior team of Quay are now running Time4Advice.
The response from our old clients has been overwhelming and if you would like to find out more then please do give me a call or send me an email. I can be reached on or roland time4advice. I can confidently say the most likely outcome is that one of the thirteen will make the mile move to Whiteley.
Capita must also know this to be the most likely outcome. This would leave Capita with no-one who can support or develop CCD apart from possibly one person who would have to demoted to take on the task.
This looks to be the end of the road for CCD. It is our hope that our valued colleagues will join us at our new headquarters and we are consulting with the team in relation to this. Any decision such as this is never taken lightly and we have considered all of the options available to ensure that we are able to continue to meet the needs of our customers whilst supporting our strategic roadmap. As with all customers focused businesses, a contingency plan has been put in place in order to effectively support all of our products and our customer services and support teams will continue to operate to the high standards we have been successful in achieving.
We have continued to enhance all of our adviser solutions — including Client Care Desktop CCD — a new version of which is expected later this year. CCD continues to be a significant focus for Capita Financial Software and full customer support will continue, as will further integrations with our next generation of software for advisers, starting with Synaptic Modeller.
Utter hogwash! The deprecation of Capita Financial Software has been in the works for three years! Oddly about the same time frame it takes Capita to demolish new acquisitions from start to finish! The reality is that the technology that CCD runs on is ailing, inefficient and decrepit. It stands to reason that future support and provision for this deprecated technology, not to mention the cumbersome and overwhelming complexity of the CCD product as a whole, can you imagine any company pouring millions into its upkeep?
Several key projects designed to overcome these short comings were blind sighted and ultimately binned by Capita! The mere fact that they shelved all but a skeleton crew of their development staff 12 months ago is scarcely a sign of a growing software company now, is it?
Upon the departure of several key players in the future of CCD, new versions or improvements were made on a shoe-string budget and certainly without a quarter of the expertise that existed before Capita took over the helm! The mere fact that any clients are serviced at all is just a testament to the well natured and impeccable support personnel that remained who, against all odds namely Capita , I think stood admirably! For the record, Capita have no interest in anyone coming with them to their new and exciting future — they never had.
Which is really the nub of the matter: The only thing CFSL seem good at is coming up with prophetically worded make believe statements like these and asking everyone to buy it with their used-car salesman smile! Hook, line and sinker I think is the expression! Speaking as a former employee, the morale at the time was low to the point where, frankly, nobody gave a damn anymore! I can only imagine the current feeling there right now. Do you really know why we need male allies in financial services?
Synaptic launches risk profiling tool for financial advisers. The need to take risk. What firms need to know about using risk profiling and asset allocation tools Synaptic Software to support financial compliance reporting for In Partnership Previous Connection Magazines Sign up for Connection.
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